/* ===================== 帮助中心 · 页面专属样式 ===================== */
.page-faq{
  --faq-line: rgba(200, 162, 74, .22);
  --faq-line-strong: rgba(200, 162, 74, .5);
  --faq-surface: linear-gradient(180deg, rgba(22, 18, 26, .94), rgba(11, 11, 13, .96));
  display: block;
  background: var(--ink);
  color: var(--ivory);
  overflow-x: clip;
}

/* ---------- 面包屑 ---------- */
.page-faq .breadcrumbs{
  padding: 22px 0 0;
  font-family: var(--mono);
  font-size: 12px;
  letter-spacing: .04em;
  color: var(--mist);
}
.page-faq .breadcrumbs ol{
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 8px;
  margin: 0;
  padding: 0;
  list-style: none;
}
.page-faq .breadcrumbs li{
  display: inline-flex;
  align-items: center;
  gap: 8px;
}
.page-faq .breadcrumbs li + li::before{
  content: "/";
  color: rgba(200, 162, 74, .45);
}
.page-faq .breadcrumbs a{
  color: var(--mist);
  text-decoration: none;
  border-bottom: 1px solid transparent;
  transition: color .2s var(--ease), border-color .2s var(--ease);
}
.page-faq .breadcrumbs a:hover,
.page-faq .breadcrumbs a:focus-visible{
  color: var(--cyan);
  border-color: var(--cyan);
  outline: none;
}
.page-faq .breadcrumbs li[aria-current]{
  color: var(--gold);
}

/* ---------- 首屏 ---------- */
.page-faq .faq-hero{
  position: relative;
  padding: 28px 0 46px;
  border-bottom: 1px solid var(--line-soft);
  background:
    radial-gradient(120% 100% at 4% 0%, rgba(142, 18, 38, .44), transparent 60%),
    radial-gradient(80% 72% at 96% 12%, rgba(34, 224, 200, .09), transparent 64%);
}
.page-faq .faq-hero__kicker{
  display: flex;
  align-items: center;
  gap: 12px;
  margin: 0;
  font-family: var(--mono);
  font-size: 12px;
  letter-spacing: .18em;
  text-transform: uppercase;
  color: var(--gold);
}
.page-faq .faq-hero__kicker::before{
  content: "";
  flex: none;
  width: 36px;
  height: 1px;
  background: var(--gold);
}
.page-faq .faq-hero__title{
  margin: 16px 0 0;
  padding-bottom: .08em;
  font-family: var(--sans);
  font-weight: 900;
  font-size: clamp(32px, 7.6vw, 74px);
  line-height: 1.08;
  letter-spacing: -.02em;
  background: linear-gradient(104deg, var(--gold) 0%, var(--gold-hi) 38%, #FFFBEF 52%, var(--gold) 78%, var(--gold-hi) 100%);
  -webkit-background-clip: text;
  background-clip: text;
  color: transparent;
}
@supports not ((-webkit-background-clip: text) or (background-clip: text)){
  .page-faq .faq-hero__title{
    color: var(--gold-hi);
    background: none;
  }
}
.page-faq .faq-hero__lede{
  max-width: 34em;
  margin: 20px 0 0;
  font-size: clamp(15px, 1.7vw, 17px);
  line-height: 1.8;
  color: var(--ivory);
  opacity: .86;
}
.page-faq .faq-facts{
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(104px, 1fr));
  gap: 1px;
  max-width: 640px;
  margin: 30px 0 0;
  padding: 1px;
  background: var(--line-soft);
  border: 1px solid var(--line-soft);
}
.page-faq .faq-facts > div{
  min-width: 0;
  padding: 13px 14px;
  background: rgba(11, 11, 13, .74);
}
.page-faq .faq-facts dt{
  font-family: var(--mono);
  font-size: 11px;
  line-height: 1.45;
  letter-spacing: .05em;
  color: var(--mist);
}
.page-faq .faq-facts dd{
  margin: 8px 0 0;
  font-family: var(--mono);
  font-size: clamp(16px, 2.6vw, 22px);
  font-weight: 700;
  line-height: 1.1;
  color: var(--gold-hi);
}

/* ---------- 章节标题 ---------- */
.page-faq .chapter__no{
  display: flex;
  align-items: center;
  gap: 12px;
  margin: 0;
  font-family: var(--mono);
  font-size: 12px;
  letter-spacing: .2em;
  color: var(--gold);
}
.page-faq .chapter__no::after{
  content: "";
  flex: none;
  width: 90px;
  height: 1px;
  background: linear-gradient(90deg, var(--gold), transparent);
}
.page-faq .chapter__title{
  margin: 12px 0 0;
  font-family: var(--sans);
  font-weight: 900;
  font-size: clamp(23px, 4.2vw, 36px);
  line-height: 1.22;
  letter-spacing: -.01em;
  color: var(--ivory);
}

/* ---------- 速查台 ---------- */
.page-faq .faq-index-sec{
  padding: 48px 0 46px;
  border-bottom: 1px solid var(--line-soft);
}
.page-faq .faq-index{
  display: grid;
  gap: 30px;
}
.page-faq .faq-index__lede{
  max-width: 30em;
  margin: 16px 0 0;
  font-size: 14.5px;
  line-height: 1.85;
  color: var(--mist);
}
.page-faq .faq-tags{
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 8px;
  margin: 24px 0 0;
  padding: 0;
  list-style: none;
}
.page-faq .faq-tag{
  position: relative;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  min-height: 46px;
  padding: 11px 12px 11px 15px;
  border: 1px solid var(--faq-line);
  background: rgba(22, 18, 26, .72);
  color: var(--ivory);
  font-size: 13.5px;
  letter-spacing: .02em;
  text-decoration: none;
  transition: border-color .22s var(--ease), background .22s var(--ease),
              color .22s var(--ease), transform .22s var(--ease);
}
.page-faq .faq-tag::before{
  content: "";
  position: absolute;
  inset: 0 auto 0 0;
  width: 3px;
  background: var(--gold);
  opacity: .5;
  transition: background .22s var(--ease), opacity .22s var(--ease);
}
.page-faq .faq-tag::after{
  content: "›";
  font-family: var(--mono);
  font-size: 15px;
  line-height: 1;
  color: var(--gold);
  transition: transform .22s var(--ease), color .22s var(--ease);
}
.page-faq .faq-tag:hover,
.page-faq .faq-tag:focus-visible{
  border-color: var(--cyan);
  background: rgba(34, 224, 200, .1);
  color: #fff;
  transform: translateX(3px);
  outline: none;
}
.page-faq .faq-tag:hover::before,
.page-faq .faq-tag:focus-visible::before{
  background: var(--cyan);
  opacity: 1;
}
.page-faq .faq-tag:hover::after,
.page-faq .faq-tag:focus-visible::after{
  color: var(--cyan);
  transform: translateX(3px);
}
.page-faq .faq-tag.is-on{
  border-color: var(--cyan);
  background: var(--cyan);
  color: var(--ink);
}
.page-faq .faq-tag.is-on::before{
  background: var(--ink);
  opacity: 1;
}
.page-faq .faq-tag.is-on::after{
  color: var(--ink);
}
.page-faq .faq-index__art{
  position: relative;
  margin: 0;
  border: 1px solid var(--faq-line);
  background: linear-gradient(155deg, rgba(110, 11, 27, .5), rgba(11, 11, 13, .94));
  overflow: hidden;
}
.page-faq .faq-index__art::before{
  content: "分类索引";
  position: absolute;
  top: 0;
  left: 0;
  z-index: 1;
  padding: 5px 11px;
  font-family: var(--mono);
  font-size: 11px;
  letter-spacing: .14em;
  color: var(--ink);
  background: var(--gold);
}
.page-faq .faq-index__art img{
  display: block;
  width: 100%;
  height: auto;
  aspect-ratio: 3 / 2;
  object-fit: cover;
  opacity: .88;
}

/* ---------- 三步查询路径 ---------- */
.page-faq .faq-path{
  padding: 50px 0 52px;
  border-bottom: 1px solid var(--line-soft);
  background:
    radial-gradient(90% 120% at 88% 0%, rgba(110, 11, 27, .34), transparent 62%),
    var(--ink-2);
}
.page-faq .faq-steps{
  display: grid;
  gap: 26px;
  margin: 30px 0 0;
  padding: 0;
  list-style: none;
}
.page-faq .faq-step__no{
  display: block;
  font-family: var(--mono);
  font-size: clamp(26px, 3.4vw, 34px);
  font-weight: 700;
  line-height: 1;
  letter-spacing: .04em;
  color: var(--gold);
}
.page-faq .faq-step__rule{
  display: block;
  width: 54px;
  height: 2px;
  margin: 14px 0 16px;
  background-image: repeating-linear-gradient(90deg, var(--faq-line-strong) 0 6px, transparent 6px 12px);
}
.page-faq .faq-step h3{
  margin: 0 0 8px;
  font-size: 16.5px;
  font-weight: 700;
  line-height: 1.4;
  color: var(--ivory);
}
.page-faq .faq-step p{
  max-width: 30em;
  margin: 0;
  font-size: 14px;
  line-height: 1.8;
  color: var(--mist);
}
.page-faq .faq-path__art{
  max-width: 760px;
  margin: 38px auto 0;
  border: 1px solid var(--faq-line);
  overflow: hidden;
}
.page-faq .faq-path__art img{
  display: block;
  width: 100%;
  height: auto;
  aspect-ratio: 5 / 3;
  object-fit: cover;
  opacity: .85;
}

/* ---------- 问答折叠区 ---------- */
.page-faq .faq-qa{
  padding: 50px 0 34px;
}
.page-faq .faq-group{
  scroll-margin-top: calc(var(--header-h) + 26px);
}
.page-faq .faq-group__title{
  display: flex;
  align-items: center;
  gap: 12px;
  margin: 30px 0 0;
  font-size: 17px;
  font-weight: 700;
  letter-spacing: .02em;
  color: var(--ivory);
}
.page-faq .faq-group__title::before{
  content: "";
  flex: none;
  width: 22px;
  height: 8px;
  background: var(--red-2);
  box-shadow: inset 0 0 0 1px var(--line-strong);
}
.page-faq .panel{
  margin-top: 12px;
  border-top: 1px solid var(--faq-line);
}
.page-faq .panel__item{
  border-bottom: 1px solid var(--line-soft);
  transition: background .26s var(--ease);
}
.page-faq .panel__item.is-on{
  background: linear-gradient(180deg, rgba(110, 11, 27, .2), rgba(110, 11, 27, .06));
}
.page-faq .panel__body{
  overflow: hidden;
}
.page-faq .panel__head{
  display: grid;
  grid-template-columns: 40px minmax(0, 1fr) 18px;
  align-items: center;
  gap: 12px;
  width: 100%;
  padding: 17px 6px;
  border: 0;
  background: transparent;
  color: var(--ivory);
  font-family: inherit;
  text-align: left;
  cursor: pointer;
  transition: background .22s var(--ease);
}
.page-faq .panel__head:hover{
  background: rgba(34, 224, 200, .05);
}
.page-faq .panel__head:focus-visible{
  outline: 2px solid var(--cyan);
  outline-offset: -2px;
}
.page-faq .panel__no{
  font-family: var(--mono);
  font-size: 13px;
  letter-spacing: .08em;
  color: var(--gold);
}
.page-faq .panel__q{
  font-size: 15px;
  font-weight: 500;
  line-height: 1.55;
  color: var(--ivory);
  transition: color .2s var(--ease);
}
.page-faq .panel__head:hover .panel__q{
  color: var(--cyan);
}
.page-faq .panel__arrow{
  justify-self: end;
  width: 9px;
  height: 9px;
  border-right: 1.5px solid var(--gold);
  border-bottom: 1.5px solid var(--gold);
  transform: rotate(45deg);
  transform-origin: 60% 60%;
  transition: transform .3s var(--ease), border-color .3s var(--ease);
}
.page-faq .panel__item.is-on .panel__arrow,
.page-faq .panel__head[aria-expanded="true"] .panel__arrow{
  transform: rotate(-135deg);
  border-color: var(--cyan);
}
.page-faq .panel__inner{
  padding: 0 6px 20px 52px;
}
.page-faq .panel__inner p{
  max-width: 40em;
  margin: 0;
  font-size: 14px;
  line-height: 1.85;
  color: var(--mist);
}
.page-faq .faq-divider{
  display: flex;
  align-items: center;
  gap: 14px;
  margin: 34px 0 4px;
  padding: 13px 18px;
  font-family: var(--mono);
  font-size: 11px;
  letter-spacing: .22em;
  color: var(--gold);
  border-top: 1px solid var(--line-soft);
  border-bottom: 1px solid var(--line-soft);
  background:
    linear-gradient(90deg, rgba(110, 11, 27, .6), rgba(110, 11, 27, .08) 46%, rgba(110, 11, 27, .6)),
    var(--ink-2);
}
.page-faq .faq-divider::before,
.page-faq .faq-divider::after{
  content: "";
  flex: 1;
  height: 1px;
  background: linear-gradient(90deg, transparent, var(--faq-line-strong));
}
.page-faq .faq-divider::after{
  background: linear-gradient(270deg, transparent, var(--faq-line-strong));
}
.page-faq .faq-divider span{
  white-space: nowrap;
}

/* ---------- 收藏与同步数字带 ---------- */
.page-faq .faq-sync{
  padding: 50px 0;
  border-top: 1px solid var(--line-soft);
  background:
    radial-gradient(100% 130% at 0% 0%, rgba(142, 18, 38, .3), transparent 58%),
    var(--ink);
}
.page-faq .faq-sync__lede{
  max-width: 36em;
  margin: 16px 0 0;
  font-size: 14.5px;
  line-height: 1.85;
  color: var(--mist);
}
.page-faq .faq-sync__figures{
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(170px, 1fr));
  gap: 1px;
  margin: 28px 0 0;
  padding: 1px;
  background: var(--line-soft);
  border: 1px solid var(--line-soft);
}
.page-faq .faq-sync__figures > div{
  min-width: 0;
  padding: 20px 18px;
  background: var(--faq-surface);
}
.page-faq .faq-sync__figures dt{
  font-size: 13px;
  letter-spacing: .03em;
  color: var(--mist);
}
.page-faq .faq-sync__figures dd{
  margin: 10px 0 0;
  font-family: var(--mono);
  font-size: clamp(32px, 6vw, 46px);
  font-weight: 700;
  line-height: 1;
  letter-spacing: -.02em;
  color: var(--gold-hi);
}
.page-faq .faq-sync__figures dd small{
  margin-left: 6px;
  font-size: .38em;
  font-weight: 400;
  letter-spacing: .1em;
  color: var(--mist);
}
.page-faq .faq-sync__notes{
  display: grid;
  gap: 12px;
  margin-top: 22px;
}
.page-faq .faq-sync__notes p{
  margin: 0;
  font-size: 14px;
  line-height: 1.8;
  color: var(--mist);
}
.page-faq .faq-sync__notes strong{
  color: var(--ivory);
  font-weight: 700;
}

/* ---------- 转接客服 ---------- */
.page-faq .faq-handoff{
  padding: 52px 0 46px;
  border-top: 1px solid var(--line-soft);
  background: linear-gradient(180deg, rgba(22, 18, 26, .96), rgba(11, 11, 13, .99));
}
.page-faq .faq-handoff__grid{
  display: grid;
  gap: 30px;
  margin-top: 30px;
}
.page-faq .faq-handoff__steps{
  display: grid;
  gap: 22px;
  margin: 0;
  padding: 0;
  list-style: none;
  counter-reset: handoff;
}
.page-faq .faq-handoff__steps li{
  position: relative;
  padding-left: 46px;
}
.page-faq .faq-handoff__steps li::before{
  counter-increment: handoff;
  content: counter(handoff, decimal-leading-zero);
  position: absolute;
  left: 0;
  top: 2px;
  padding-right: 10px;
  font-family: var(--mono);
  font-size: 14px;
  letter-spacing: .04em;
  color: var(--gold);
  border-right: 1px solid var(--faq-line);
}
.page-faq .faq-handoff__steps h3{
  margin: 0 0 6px;
  font-size: 16px;
  font-weight: 700;
  color: var(--ivory);
}
.page-faq .faq-handoff__steps p{
  margin: 0;
  font-size: 14px;
  line-height: 1.8;
  color: var(--mist);
}
.page-faq .faq-handoff__contact{
  padding: 22px 20px;
  border: 1px solid var(--faq-line);
  background: linear-gradient(160deg, rgba(110, 11, 27, .36), rgba(11, 11, 13, .94));
  box-shadow: var(--shadow);
}
.page-faq .faq-handoff__contact dl{
  margin: 16px 0 0;
  padding: 0;
}
.page-faq .faq-handoff__contact dl > div{
  padding: 12px 0;
  border-top: 1px solid var(--line-soft);
}
.page-faq .faq-handoff__contact dt{
  font-family: var(--mono);
  font-size: 11px;
  letter-spacing: .12em;
  color: var(--gold);
}
.page-faq .faq-handoff__contact dd{
  margin: 7px 0 0;
  font-family: var(--mono);
  font-size: 14px;
  line-height: 1.5;
  color: var(--ivory);
  word-break: break-all;
}
.page-faq .faq-handoff__note{
  margin: 16px 0 0;
  padding-top: 14px;
  border-top: 1px solid var(--line-soft);
  font-size: 12.5px;
  line-height: 1.75;
  color: var(--mist);
}

/* ---------- 页脚上方快捷入口 ---------- */
.page-faq .faq-quick{
  padding: 26px 0;
  border-top: 1px solid var(--line-soft);
  background: var(--ink-2);
}
.page-faq .faq-quick__inner{
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
}
.page-faq .faq-quick__text{
  max-width: 30em;
  margin: 0;
  font-size: 14px;
  line-height: 1.7;
  color: var(--mist);
}
.page-faq .faq-quick__btns{
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
}
.page-faq .faq-quick__btns .btn{
  white-space: nowrap;
}

/* ---------- 窄屏 ---------- */
@media (max-width: 519px){
  .page-faq .panel__head{
    grid-template-columns: 30px minmax(0, 1fr) 16px;
    gap: 9px;
    padding: 15px 4px;
  }
  .page-faq .panel__q{
    font-size: 14.5px;
  }
  .page-faq .panel__inner{
    padding: 0 4px 17px 33px;
  }
  .page-faq .faq-tag{
    min-height: 50px;
    font-size: 13px;
    padding: 10px 10px 10px 13px;
  }
  .page-faq .faq-divider{
    letter-spacing: .14em;
    padding: 12px 12px;
  }
}

/* ---------- 宽屏栅格 ---------- */
@media (min-width: 780px){
  .page-faq .faq-steps{
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 0;
  }
  .page-faq .faq-step{
    padding: 0 28px;
  }
  .page-faq .faq-step:first-child{
    padding-left: 0;
  }
  .page-faq .faq-step:last-child{
    padding-right: 0;
  }
  .page-faq .faq-step + .faq-step{
    border-left: 1px dashed var(--faq-line);
  }
  .page-faq .faq-sync__notes{
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 26px;
  }
}

@media (min-width: 880px){
  .page-faq .faq-handoff__grid{
    grid-template-columns: minmax(0, 1.25fr) minmax(0, .75fr);
    gap: 46px;
    align-items: start;
  }
}

@media (min-width: 900px){
  .page-faq .faq-index{
    grid-template-columns: minmax(0, 1.1fr) minmax(0, .9fr);
    gap: 52px;
    align-items: start;
  }
  .page-faq .faq-hero{
    padding: 34px 0 56px;
  }
}

/* ---------- 减少动效 ---------- */
@media (prefers-reduced-motion: reduce){
  .page-faq .faq-tag,
  .page-faq .faq-tag::after,
  .page-faq .faq-tag::before,
  .page-faq .panel__head,
  .page-faq .panel__arrow,
  .page-faq .panel__q,
  .page-faq .panel__item,
  .page-faq .breadcrumbs a{
    transition: none !important;
  }
  .page-faq .faq-tag:hover,
  .page-faq .faq-tag:focus-visible{
    transform: none;
  }
}